Characterization of remote care, preferences and usefulness of social networks of Teletón Chile patients, in the period June-August 2020, on COVID-19 contingency, descriptive cross-sectional study

Abstract

Introduction: Due to the COVID-19 pandemic and to establish continuity in the treatment of users and families, Teletón Chile implemented a survey to describe the demographic, health, social and environmental characteristics, associated factors, distance care and associated problems due to COVID-19. Objective: To describe stance Attention (DA) service implemented by Teleton Chile, and the preferences and usefulness of users’ social networks (RRSS). Materials and Methods: A cross-sectional descriptive study of a census type which wasdeveloped through the application of a survey to characterize the DA and RRSS service, and includes active Teletón users as of April 30, 2020. Results: Results obtained between June and August 2020 are presented, representing 31.13% (n = 8,202) of the total population served; 74.54% of the survey participants indicated having received of which 82.02% achieved compliance with the prescribed indications, the main reason for non-compliance was not being contacted by the medical-therapeutic area for the DA modality (36.55%). The main benefits of DA are: increased accessibility to care (44.13%) and reduction in transportation problems (17.67%). The main concern is the loss of the amount of face-to-face care (34.41%). Conclusions: DA is considered useful for the continuity of rehabilitation programs. The use of social networks for contact and follow-up is also relevant. Finally, to implement this service, it is necessary to consider the personal needs of the users for a remote rehabilitation.